12th October 2018
1. Refund Policy
First Look Social offers a 14-day money-back guarantee policy. If you find that First Look Social is not a perfect fit within your first 14 days of service, please contact your account executive via your First Look Social Dashboard and request a refund. Typically, the refund will be processed within 3-10 business days depending on your banking provider. The refund will be processed through the same method as the original payment.
After 14 days of service, we do not offer any refunds. When you register with First Look Social, you agree to pay and take responsibility for all charges made in accordance with your plan and these policies. In order to be fair to all clients, no exceptions are made.
Month-to-Month Plans : Our monthly plans are month-to-month subscription with no contract. Monthly plans automatically renew at the end of each billing cycle. To see the amount and date of your next payment, log-in to your First Look Social Dashboard. In order to avoid future charges, the cancellation form must be filled out before your next bill date.
Annual Contracts : Our Annual subscriptions are binding contracts. Both of these subscriptions will renew at the end of each billing cycle. To see the amount and date of your next payment, log-in to your First Look Social Dashboard. In order to avoid future charges, the cancellation form must be filled out before your next bill date. Annual contract plans are non refundable.
To officially cancel your First Look Social subscription, you must fill out the cancellation form via the First Look Social Dashboard. In order to avoid future charges, the cancellation form must be filled out before your next bill date or within the first 5 days of you current billing date.
You will have the option for our services to run until the end of your billing cycle or cancel our services immediately. No prorated refunds are provided for cancellations made before the end of the paid period, outside of the first 5 days of that current billing period.
3. Failed Charges
If First Look Social is unable to bill your credit card on file, you will have a 14-day grace period to update your billing. If your method of payment is not updated within this time frame, your account will automatically be terminated.
Accounts that have been terminated due to failed payment may be reactivated if valid payment information is updated and we can successfully charge the card for all debits made on the account since the failed charge.
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